Frequently Asked Questions
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Every piece is 3D printed to order from PLA — a bioplastic made from renewable plant sources. Vases come with a fitted glass insert that holds the water. Pet bowls come with a removable, food-safe stainless steel insert, and their printed bases have non-slip rubber feet to help them sit securely.
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Most vases come in three sizes — about 4” (S), 6” (M), and 8” (L) tall — in a range of matte colors. Sizes are approximate and can vary slightly since each piece is made individually. Available sizes and colors vary by design, so check each product page for the exact options. Pet bowls also come in several sizes and colors, listed on each product page.
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The fitted glass insert holds the water, so you can arrange fresh flowers and change the water easily. The printed vase body itself is decorative and isn’t meant to hold water directly, so always keep the water in the glass insert and wipe up any spills promptly. Prefer dried stems? Just leave the insert out.
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Each piece is printed and finished individually, so expect small natural variations in texture, finish, and color, and slight differences from the product photos (screens can show colors a little differently too). That variation is a natural characteristic of a made-to-order piece — it isn’t considered a defect.
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Each bowl has a removable, food-safe stainless steel insert that holds the food or water and lifts straight out for cleaning. Food and water should only ever go in the stainless insert — always use the bowl with the insert in place. The 3D-printed base is a stand only; please don’t put food, water, or treats directly in it. Hand-wash the base with mild soap in cool or lukewarm water; don’t put it in the dishwasher or microwave or expose it to hot water or direct heat, as the material can soften.
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We currently ship within the contiguous United States (the lower 48 states).
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Shipping is free on every order within the contiguous US — no minimums.
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Everything is made to order, so there’s a short lead time. Your order ships in 2 to 5 business days (larger orders may take a little longer). We’ll email you tracking as soon as it’s on its way. Delivery time after that is up to the carrier, so we can’t guarantee an arrival date — but if we ever can’t meet our usual ship window, we’ll let you know and you can cancel for a full refund.
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Because every piece is made to order, we don’t accept returns for change of mind. If your order arrives damaged or defective, email us at contact@kivainteriors.com within 30 days of delivery with a photo of the issue, and we’ll arrange a replacement or refund. Minor variation in color, texture, or finish is a natural part of the made-to-order process and isn’t considered a defect.
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We accept major credit and debit cards, Apple Pay, and PayPal. (Apple Pay appears on supported Apple devices and browsers.)
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Yes — we print and finish each piece to order once you place it, which is why there’s a short lead time before it ships. Making pieces to order also means we’re not mass-producing or holding unsold inventory.